The Terms & conditions were last updated on April 29, 2025
Table of Contents
1. Definitions
2. Applicability
3. The Offer
4. The Agreement
5. Obligations Consumer
6. Right of Withdrawal
7. Exercise of the Right of Withdrawal
8. Obligations of the Consumer upon withdrawal
9. Obligations of Gates To Pleasure upon withdrawal
10. Exclusion of Right of withdrawal
11. The Price
12. Intellectual Property
13. Privacy
14. Conformity and Warranty
15. Delivery and Execution
16. Transfer of Risk
17. Payment
18. Liability
19. Force Majeure
20. Complaints Procedure
21. Additional or Divergent Provisions
22. Amendments
23. Disputes
Definitions 1.1. In these Terms and Conditions, the following terms are defined as: Cooling-off Period: the period within which the Consumer can exercise their Right of Withdrawal; Gates To Pleasure: the sole proprietorship (eenmanszaak) Gates To Pleasure, registered in the Chamber of Commerce with number 89548736; Consumer: the natural person who does not act for purposes related to their trade business, craft or profession; Durable Medium: any means that enables the Consumer or Gates To Pleasure to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purpose of the information, and which allows the unchanged reproduction of the information stored; Right of Withdrawal: the option for the Consumer to withdraw from the Distance Agreement within the Cooling-Off Period; Distance Agreement: an Agreement concluded between Gates To Pleasure and the Consumer under an organized distance sales or service provision scheme without the simultaneous physical of Gates To Pleasure and the Consumer, using one or more means of distance communication up to and including the time at which the Agreement is concluded; Party/Parties: Gates To Pleasure and/or Consumer
Product/Products: the good(s), whatever the designation or form, which are offered by Gates To Pleasure and/or delivered to the Consumer under the Agreement; Service/Services: (online) courses, workshops and/or lessons, whatever the designation or form, offered by Gates To Pleasure, provided and/or delivered to the Consumer under the Agreement; Model Withdrawal Form: the European model withdrawal form included as Annex 1 of these General Terms and Conditions; Means of Distance Communication: a means that can be used for concluding an Agreement, without the Consumer and Gates To Pleasure being together in the same place.
Applicability 2.1. These General Terms and Conditions apply to every offer or quotation from Gates To Pleasure and every Agreement concluded between Gates To Pleasure and the Consumer. 2.2. If one or more provisions of these General Terms and Conditions conflict with the provisions of the Agreement, the relevant provisions of the Agreement shall prevail. 2.3. The (partial) nullity of unenforceability of one or more provision of these General Terms and Conditions does not affect the validity or enforceability of the remaining provisions. In such a case, the Parties shall replace the invalid or unenforceable provisions with valid and enforceable provisions that achieve, as for as possible, the intended effect of the invalid or unenforceable provisions.
The Offer 3.1. If an Offer has a limited duration or is made under conditions, this will be explicitly stated in the Offer. 3.2. The Offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the Consumer. If Gates To Pleasure uses images, these are a truthful representation of the offered products. Apparent mistakes or apparent errors in the offer do not bind Gates To Pleasure. 3.3. Every offer contains such information that it is clear to the Consumer what rights and obligations are attached to the acceptance of the offer. This particularly includes: a. the main characteristics of the Products and/or Services; b. the identity of Gates To Pleasure, including its trade name, physical address, phone number and e-mail address; c. the total price of the products and/or services including taxes; d. the method of payment, delivery, execution, the timeframe within which Gates To Pleasure commits to deliver the products and/or services, and, if applicable, Gates To Pleasure’s policy on complaint handling; e. the conditions, period and procedures for exercising the Right of Withdrawal; f. if a Right of Withdrawal is not provided, the information that the Consumer does not have a Right of Withdrawal or, if applicable, the circumstances under which the Consumer loses their Right of Withdrawal; g. if applicable, information on warranties and existing after-sales services. 3.4. Information provided to the Consumer through the website, brochures, or other materials cannot in any case be regarded as a valid offer made by Gates To Pleasure. This information does not bind Gates To Pleasure. 3.5. The Consumer cannot derive any rights from previous offers and quotes made by Gates To Pleasure.
The Agreement 4.1. The agreement is established at the moment of acceptance by the Consumer of the offer and, if applicable, by meeting the conditions set forth. 4.2. Gates To Pleasure shall provide the Consumer with a confirmation of the concluded Agreement on a Durable Medium within a reasonable period after receiving the acceptance of the offer. This confirmation includes the information mentioned in article 3.3 of these General Terms and Conditions unless Gates To Pleasure has already provided this information to the Consumer on a Durable Medium before the conclusion of the Agreement. 4.3. If the Agreement is concluded electronically, Gates To Pleasure will take appropriate technical and organizational measures to secure the electronic payment, Gates To Pleasure will observe appropriate security measures.
The Consumer 5.1. The Consumer has reached the age of 18 and is entitled to purchase the Products and/or Services independently. 5.2. The Consumer will provide the necessary and requested information and documents that allows Gates to Pleasure to verify the Consumer’s age.
Obligations Consumer 6.1. In all cases, Consumer must follow Gates To Pleasure’s instructions while participating in any of the Services. 6.2. If the Consumer fails to follow Gates To Pleasure’s instructions and/or misbehaves, Gates To Pleasure has the right to stop proceeding the Service immediately. In such a case Gates To Pleasure has the right to send Consumer away and/or terminate the online session immediately without having to compensate Consumer in any way.
Right of Withdrawal 7.1. When purchasing products and/or services, the Consumer has the option to dissolve the Agreement without stating reasons for fourteen (14) days, except for the exceptions mentioned in Article 9 of these General Terms and Conditions. The Consumer must include the completed Withdrawal form when returning the product. 7.2. The Cooling-off Period mentioned in article 5.1 commences the day after the Consumer, or a representative designated by the Consumer and announced to Gates To Pleasure, receives the Product and/or Service, or: 7.2.1. if the Consumer has ordered multiple Products and/or Services in the same order that are delivered separately, the day on which the Consumer, or representative designated by the Consumer and announced to Gates To Pleasure, acquires the physical possession of the last Product; 7.2.2. if the delivery of a Product consists of several shipments or parts, the day on which the Consumer, or a representative designated by the Consumer and announced to Gates To Pleasure, acquires physical possession of the last shipment or the last part. 7.3. During the Cooling-off Period, the Consumer will handle the Product and packaging with care. The Consumer will only unpack or use the Product to the extent necessary to establish the nature, characteristics, and functioning of the Product. The basis here is that the Consumer may only handle and inspect the Product as they would be allowed to do in a store. 7.4. Products that can be downloaded and online courses are excluded.
8. Exercise of the Right of Withdrawal
8.1. Before the withdrawal period expires, the Consumer notifies Gates To Pleasure of their decision to withdraw from the Agreement by; a. sending the decision to withdraw from the Agreement in writing via email: ; filing out the Model Withdrawal Form from Gates To Pleasure and sending it along with the Products. 8.2. The Consumer bears the burden of proof for exercising the Right of Withdrawal in accordance with this article.
Obligations of the Consumer upon Withdrawal 9.1. Without undue delay and in any event within fourteen (14) days from the day on which the Consumer communicates their decision to withdraw from the Agreement in accordance with article 6 of these General Terms and Conditions to Gates To Pleasure: a. the Consumer shall send back the Products; or b. the Consumer shall hand over the Products to a person authorized by Gates To Pleasure to receive the Products. 9.2. If the Consumer exercise their Right of Withdrawal, the costs of returning the Products shall be borne by the Consumer. 9.3. The Consumer is liable for any diminished value of the Products resulting from the handling of the Products beyond what is necessary to establish the nature, characteristics, and functioning of the Products. 9.4. The Consumer shall return the Product with all supplied accessories, and if reasonably possible, in the original condition and packaging to Gates To Pleasure, following the reasonable and clear instructions provided by Gates To Pleasure.
Obligations of Gates To Pleasure upon withdrawal 10.1. Gates To Pleasure shall refund all payments received from the Consumer, including, if applicable, delivery costs (deliver cost will not be returned), without undue delay and in any event not later than fourteen (14) days from the day on which the Consumer notifies the withdrawal. 10.2. Notwithstanding article 8.1, Gates To Pleasure may withhold the refund until it has received all the Products back from the Consumer, unless Gates To Pleasure has offered to collect the Products itself. 10.3. Gates To Pleasure will conduct such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer had expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement. 10.4. Gates To Pleasure is not required to reimburse the additional costs if the Consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by Gates To Pleasure.
Exclusion of Right of Withdrawal 11.1. Gates To Pleasure may exclude the Consumer’s Right of Withdrawal only if Gates To Pleasure has clearly stated this exclusion in the offer, or at least in a timely manner before the concluding the Agreement, in respect to: a. the supply of goods whose price is dependent on fluctuations in the financial market beyond Gates To Pleasure’s control, which may occur within the withdrawal period; b. Products and/or Services made to the Consumer’s specifications or clearly personalized; c. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
d. Products which are, after delivery, according to their nature, inseparably mixed with other products; e. the supply of Products which are, according to their nature, inseparably mixed with other products after their delivery; f. Products intended for intimate and/or personal use after unpacked (such as sex toys) as laid down in article 6:230p of the Dutch Civil Code; g. All digital Products and Services are excluded from Withdrawal. Consumer explicitly acknowledges the exclusion of its Right of Withdrawal. 11.2. The Right of Withdrawal is excluded for Services after it has been utilized.
The Price 12.1. During the validity period mentioned in the Offer, the prices of the offered Products and/or Services will not be increased, except to price changes resulting from changes in VAT rates. 12.2. Notwithstanding article 10.1, Gates To Pleasure may offer Products and Services whose prices are subject to fluctuations in the financial market over which Gates To Pleasure has no control, at variable prices. The offer will state the possibility of such fluctuations and that any stated prices are subject to change. 12.3. Price increases within three (3) months after the concluding the Agreement are permitted if they result from statutory regulations or provisions. In that case, the Consumer has the right to rescind the Agreement.
Intellectual Property 13.1. Gates To Pleasure is the rights holder on all the intellectual property right on the website, provided Services, brochures and any other distributed or provided products. 13.2. Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. Third parties do have the right to use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on the website or provided documents in any form, without prior written permission of Gates To Pleasure, except and only insofar as otherwise stipulated in regulations of mandatory law. 13.3. The website may include hyperlinks or other references to third party websites. Gates To Pleasure does not monitor or review the content of third-party websites that are linked to the website. Products or Services offered by third party websites shall be subject to the applicable Terms and Conditions of the third party. Opinions expressed or material appearing on third party websites are not necessarily shared or endorsed by Gates To Pleasure. 13.4. Gates To Pleasure will not be responsible for any privacy practices or content of third-party websites. Gates To Pleasure does not bear any risks associated with the use of third-party websites and any related third-party services. Gates To Pleasure does not accept any responsibility for any loss or damage in whatever manner, however, caused, resulting from the disclosure of information to third parties of personal information.
Conformity and Warranty 15.1. Gates To Pleasure guarantees that the Products and Services comply with the Agreement, the specifications mentioned in the offer, reasonable requirements or reliability and/or
usability, and on the date of establishment of the Agreement existing legal provisions and/or government regulations. If agreed upon, Gates To Pleasure also ensures that the Product is suitable for normal use. 15.2. Any warranty provided by Gates To Pleasure, the manufacturer, or importer does not affect the legal rights and claims that the Consumer can enforce against Gates To Pleasure under the Agreement. 15.3. The Consumer must handle and inspect the Products with due care to verify their nature, characteristics and functioning. 15.4. If it turns out from the inspection as described in article 11.3 of these General Terms and Conditions that the Products do no comply with the Agreement, the Consumer can subsequently demand: a. the delivery of what is missing, if applicable; b. the repair of the Products (insofar as Gates To Pleasure can reasonably be required to do so); c. the replacement of the Product(s). 15.5. The right described in Article 11.4(c) of these General Terms and Conditions does not apply to the Consumer if: a. the deviation in the Product is too minor to justify replacement; or b. the Product has deteriorated in quality after a time the Consumer reasonably should have taken into account for return in the context of replacement because the Consumer did not take care of the Product as a careful Consumer. 15.6. The costs of compliance with the obligation named in Article 11.4 of these General Terms and Conditions shall be borne by Gates To Pleasure. 15.7. Gates To Pleasure is required to fulfill the obligations mentioned in article 11.4 of these General Terms and Conditions within a reasonable period and without causing significant inconvenience to the Consumer, considering the nature of the Product and any intended use made known at the time of the Agreement. 15.8. If repair or replacement of the Product is impossible, cannot be reasonably be demanded from Gates To Pleasure, or if Gates To Pleasure has failed to fulfill its obligations under article 11.4 of these General Terms and Conditions, the Consumer has the right to terminate the Agreement. The right to terminate the Agreement does not apply to the Consumer if the deviation of the Product, given its minor significance, does not justify the termination.
Delivery and Execution 16.1. The place of delivery for the Products shall be the address that the Consumer has made known to Gates To Pleasure. 16.2. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the Consumer shall be notified of this no later than fourteen (14) days after placing the order. In such a case, the Consumer has the right to terminate the Agreement. 16.3. In the event of termination in accordance with the previous clause, Gates To Pleasure shall refund the amount the Consumer paid as soon as possible, but no later than fourteen (14) days after termination. 16.4. If delivery of an ordered Product proves impossible, Gates To Pleasure will endeavor to provide a replacement item. It will be clearly and understandably stated at the time of delivery that a replacement Product is being delivered. The right of withdrawal cannot be excluded for replacement Products. The costs of any return shipment shall be borne by Gates To Pleasure. If the Consumer returns part of the ordered Products, shall the costs of the shipment be borne by the Consumer.
16.5. The risk of damage and/or loss of Products rests with Gates To Pleasure until the moment of delivery to the Consumer or a representative designated in advance and made known to Gates To Pleasure, unless expressly agreed otherwise. Damage that occurs upon delivery to the Consumer must be reported by the Consumer in writing to Gates To Pleasure immediately, or at least within one (1) working day after receiving the Products. 16.6. Gates To Pleasure delivers the Services on a pre-scheduled dates and location that has been made known to the Consumer in a timely manner by Gates To Pleasure. Gates To Pleasure is free to change the dates and location of the Services by notifying the Consumer at least two (2) days before the agreed dates, stating the reason for the change. If the new dates are not suitable for the Consumer, the Consumer has the right to request for new dates.
Transfer of Risk 17.1. For Agreements where Gates To Pleasure sends the Products to the Consumer, the risk of loss or damage to the Products transfers to the Consumer as soon as the Consumer or designated representative known the Gates To Pleasure has physically acquired the Products.
Payment 18.1. Gates To Pleasure applies a payment term of a maximum of fourteen (14) days after the invoice date, unless a different payment term is stated on the invoice for its Services. The Consumer pays the invoice within the applicable payment term. The payment term is a strict deadline in the sense of Article 6:83 sub a of the Dutch Civil Code. 18.2. Orders of Products on the Webshop must be paid using one of the indicated options. A deferment of payment is not possible. 18.3. If the Consumer fails to meet his/her payment obligation(s) on time, after being notified by Gates To Pleasure of the late payment and Gates To Pleasure has given the Consumer a 14-day period to fulfill his/her payment obligations, failing payment within this 14-days period, the Consumer is liable for the statutory interest on the amount due and Gates To Pleasure is entitled to charge the Consumer for the extrajudicial collection costs according to the fixed compensation scheme intended in the Act on Standardization of Extrajudicial Collection Costs and the corresponding Decree. 18.4. When an advance payment has been stipulated (never more than 50%), the Consumer cannot claim any rights concerning the execution of the respective order (Services), until the stipulated advance payment has been made.
Right of termination 19.1. Gates To Pleasure has the right to terminate the contract immediately with Consumer if Consumer violates the condition set forth in article 5 of this General Terms and Conditions. 19.2. Gates To Pleasure is entitled to decline reimbursement of the expenses incurred if, after the commencement of the Services, it appears that Consumer is in breach of article 5 of this General Terms and Conditions.
Liability 20.1. Gates To Pleasure is not liable for any type of damage arising from incorrect and/or incomplete information provided by or on behalf of the Consumer. 20.2. Gates To Pleasure is not liable for any type of damage resulting from unauthorized and/or negligent use or maintenance of the Products delivered by Gates To Pleasure. 20.3. The Liability of Gates To Pleasure is limited to the amount paid out by its insurance company in case of damage. If there is no insurance coverage or the insurance company does not pay out,
the compensation for direct damage will be capped based on the invoice value of the defective Product. 20.4. Only direct damage resulting from the attributable failure to fulfill the Agreement is eligible for compensation. A failure to of Gates To Pleasure is only attributable if there is intent or gross negligence on the part of Gates To Pleasure. 20.5. Gates To Pleasure is never liable for any form of indirect damage. This included, but is not limited to, consequential damage. 20.6. Gates To Pleasure does not guarantee that a Service provided matches the Consumer’s own expectation. Participation in a Service in entirely at the Consumer’s own risk. Consumer expressly indemnifies Gates To Pleasure against any liability as a result of participating in a Service and for thereafter. 20.7. Gates To Pleasure is not liable for any damages occurred by the Consumer, when the Consumer is in breach of article 5 of this General Terms and Conditions.
Force Majeure 21.1. Gates To Pleasure is not liable for failing to fulfill its obligations during the period and to the extent that it is prevented or delayed in fulfilling them, or fulfillment is made impossible by a cause beyond it reasonable control and which could not have been prevented by exercising reasonable care and craftsmanship. 21.2. Causes beyond Gates To Pleasure’s control include, but are not limited to: a strike, lock-out, riot, act of war, invasion, armed conflict, explosion, coup, or other action or negligence of a government authority or agency, interruption of transportation or lack of transportation means, equipment or machinery failure, shortage of raw materials or power interruptions, fire flood, storm, earthquake, sanctions, restrictions, prohibition orders, pandemics, economic hardship and embargoes. 21.3. Without limiting the provisions of article 16.2 of these General Terms and Conditions, force majeure circumstances affecting the shipment or delivery of Products and/or Services include: obstacles on roads, transportation or import/customs clearance delays, and adverse weather conditions, damage to locations for the Services rendering the location unusable. 21.4. If Gates To Pleasure is affected by a force majeure event, it must notify the Consumer in writing within seven (7) days of the occurrence or end thereof – depending on the circumstances of the case – of such an event (including the estimated duration and effect) and of its end. 21.5. If the execution of the Agreement is prevented for more than four (4) months due to force majeure circumstances, of which notice has been gives in accordance with article 16.4 of these General Terms and Conditions, either Party may terminate the Agreement in writing.
Complaints procedure 22.1. Gates To Pleasure has a sufficiently publicized complaint procedure and manages the complaint according to this complaint procedure. The complaints policy also applies to the general services and warranty conditions. 22.2. Complaints about the execution of the Agreement must be submitted to Gates To Pleasure within a competent time, but no later than fourteen (14) days, fully and clearly described, after the Consumer has noticed the defects. The Consumer must submit the complaint in writing via [e-mail]. 22.3. The burden of proving that the complaint was submitted in a timely manner rests with the Consumer.
22.4. Complaints submitted to Gates To Pleasure will be answered within a period of thirty (30) days from the date of receipt. If a complaint requires a foreseeably longer processing time, Gates To Pleasure will respond within the period of thirty (30) days with a receipt acknowledgment and an indication when the Consumer can expect a more detailed answer.
Additional or Divergent Provisions 23.1. Additional or deviating provisions from these General Terms and Conditions may not be to the detriment of the Consumer and must be recorded in writing or in such a way that they can be stored by the Consumer and must be recorded in writing or in such a way that they can be stored by the Consumer in an accessible manner on a durable medium.
Amendments 24.1. Gates To Pleasure reserves the right to unilaterally amend these General Terms and Conditions. In such a case, Gates To Pleasure will inform the Consumer timely and explicitly of the amendments, with a minimum period of one (1) month between the notification and the effective date of the intended amendments being timely in any case. The amended General Terms and Conditions will not come into effect until after the Consumer has agreed to them. 24.2. The most recent version of the General Terms and Conditions is also published on the Gates To Pleasure website https://gatestopleasure.com/terms-and-conditions/.
Disputes 25.1. Only Dutch law applies to Agreements between Gates To Pleasure and the Consumer to which these General Terms and Conditions relate. 25.2. The Vienna Sales Convention is explicitly excluded.
Annex 1: Model Withdrawal Form Model Withdrawal Form to: [name and detail of Gates To Pleasure] I/We () hereby inform you that I/we () withdraw form our agreement regarding the sale of the following products/delivery of the following services (*).
Ordered on [date]/Received on [date]
Name(s) of Consumer(s) Address of Consumer(s) Signature of Consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate.
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